The future of work isn’t AI vs. Humans. It’s AI + Humans.

Welcome back, explorers.

There’s been a lot happening in AI and Tech lately. I’ve cut through the noise and pulled out what matters - simplified for you. Let’s dive in! 🚀

Today’s roundup:

• 🔥AI replaced humans at Klarna…but now the humans are back!

• 🔥Too many AI use cases and struggling to prioritize? Let’s fix that.

• 🔥Top Tech CEOs (from Google, Microsoft) want AI in the class room

• 📰AI in news this week

• 🛠️Five AI tools to supercharge your productivity.

• 🎯Quick AI tip
  

👥 AI redefining workforce

The future of work isn’t AI vs. Humans. It’s AI + Humans.

𝗔𝗜 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗱 𝗵𝘂𝗺𝗮𝗻𝘀 𝗮𝘁 𝗞𝗹𝗮𝗿𝗻𝗮... 𝗯𝘂𝘁 𝗻𝗼𝘄 𝘁𝗵𝗲 𝗵𝘂𝗺𝗮𝗻𝘀 𝗮𝗿𝗲 𝗯𝗮𝗰𝗸!

In early 2024, Klarna made waves by replacing parts of its customer service team with AI - promising faster response times and cost savings.

But recently, the company reversed course and began rehiring human agents.

Why the change?

While AI handled routine tasks well, it struggled with empathy, nuance, and complex conversations—areas where human beings naturally excel. In customer-facing roles, that human touch still matters deeply.

As someone who closely follows the intersection of AI, innovation, and productivity, I see this not as a failure of AI, but as a reality check.

🔍 It’s a reminder that the goal isn’t to replace humans with AI, but to build systems where the two work together—combining efficiency with emotional intelligence, speed with understanding.

The future of work isn’t AI vs. Humans. It’s AI + Humans.

🏢 AI Strategy

🚧 𝗧𝗼𝗼 𝗺𝗮𝗻𝘆 𝗔𝗜 𝘂𝘀𝗲-𝗰𝗮𝘀𝗲𝘀 𝗮𝗻𝗱 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗶𝗻𝗴 𝘁𝗼 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲? 𝗟𝗲𝘁'𝘀 𝗳𝗶𝘅 𝘁𝗵𝗮𝘁.

Most teams don’t struggle with a lack of ideas - but with knowing which ones to act on. Given the current rush toward AI projects, it’s easy to dive in without a clear roadmap, leading to overwhelm from too many ideas and no clarity on where to start.

Here’s a simple 3 step way I found useful to 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝗔𝗜 𝘂𝘀𝗲-𝗰𝗮𝘀𝗲𝘀 (especially when everyone has their own favorite):

1️⃣ 𝗠𝗮𝗽 𝘂𝘀𝗲-𝗰𝗮𝘀𝗲𝘀 𝗯𝘆 𝗶𝗺𝗽𝗮𝗰𝘁 𝘃𝘀 𝗲𝗳𝗳𝗼𝗿𝘁
Use a 2x2 matrix to categorize ideas. Ask: What brings real value and can be executed fast?
• High Impact + Low Effort → Quick Wins (start here!)
• High Impact + High Effort → Strategic Bets
• Low Impact + Low Effort → Low Priority
• Low Impact + High Effort → Avoid

2️⃣ 𝗖𝗵𝗲𝗰𝗸 𝗮𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀
If a use-case doesn’t directly contribute to revenue, cost reduction, customer experience, risk reduction or compliance - park it for later.

3️⃣ 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗲 𝗱𝗮𝘁𝗮 𝗿𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀
Even the best use-case fails without data. Check if you have clean, accessible data to support the use-case.

🎯 Prioritization isn't about picking the flashiest idea - it’s about delivering value.

👨‍🎓 AI in Education

𝗧𝗼𝗽 𝗧𝗲𝗰𝗵 𝗖𝗘𝗢𝘀 (from Google, Microsoft) 𝘄𝗮𝗻𝘁 𝗔𝗜 𝗶𝗻 𝗰𝗹𝗮𝘀𝘀𝗿𝗼𝗼𝗺𝘀

Over 250 Fortune 500 CEOs have signed an open letter urging schools across the U.S. to make AI education mandatory for all K-12 students.

Their message is clear: 𝗜𝗻 𝗮𝗻 𝗔𝗜-𝗽𝗼𝘄𝗲𝗿𝗲𝗱 𝘄𝗼𝗿𝗹𝗱, 𝘄𝗲 𝗺𝘂𝘀𝘁 𝗿𝗮𝗶𝘀𝗲 𝗰𝗿𝗲𝗮𝘁𝗼𝗿𝘀 - 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀.

The speed of AI innovation is staggering. And if the next generation of talent isn't ready, it’s not just companies that will lose out - 𝗲𝗻𝘁𝗶𝗿𝗲 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗲𝘀 𝗰𝗼𝘂𝗹𝗱 𝗳𝗮𝗹𝗹 𝗯𝗲𝗵𝗶𝗻𝗱.

So why should this matter to India and other developing nations? because when the U.S. transforms its talent pipeline, global hiring expectations shift and the ripple effects are massive.

I’ve worked with so many amazing Indian tech professionals - 𝘀𝗵𝗮𝗿𝗽, 𝗱𝗿𝗶𝘃𝗲𝗻, 𝗰𝗮𝗽𝗮𝗯𝗹𝗲. It's just that most of them still see AI as a bonus skill… not as a 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲. This has to change!

Here’s what I believe needs to happen - urgently - in India and beyond:
👉 𝗔𝗜 𝘀𝗵𝗼𝘂𝗹𝗱 𝗯𝗲 𝘁𝗿𝗲𝗮𝘁𝗲𝗱 𝗹𝗶𝗸𝗲 𝗮 𝗰𝗼𝗿𝗲 𝘀𝗸𝗶𝗹𝗹, just like Excel was in the 2000s or coding in the 2010s.
👉 𝗖𝗼𝗹𝗹𝗲𝗴𝗲𝘀, 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 must go beyond just 'AI certifications' and start building hands-on expertise - in automation, prompt writing, decision-making tools, and real-world use cases.

📰AI in News

📰Nvidia and Amazon Land Middle Eastern AI Deals Amid Trump Visit

📰Microsoft Announces Job Cuts and Management Changes Amid AI Push

🚀AI Productivity Tools

AI tools of the week

5 AI tools to make your work and creativity 10x faster 🚀. Try them this week.

• Motion ➔ AI calendar that auto-prioritizes tasks, reschedules meetings, and builds your perfect day — all in real time.

• Mem.ai ➔ Smart note-taking app that connects your thoughts and surfaces relevant insights when you need them, like a second brain.

• Compose AI ➔ Chrome extension that autocompletes your emails, messages, and documents to save writing time and reduce repetitive typing.

• Taskade ➔ All-in-one AI-powered workspace for teams — organize tasks, chat, and brainstorm with mind maps and AI-generated project plans.

• Fathom ➔ Zoom meeting assistant that records, transcribes, and summarizes calls automatically — no more manual note-taking.

🎯Quick AI tip

Turn messy thoughts into polished content.
When you're stuck with a rough idea, just drop your bullet points or raw thoughts into tools like Notion AI or WriteSonic, and ask:
👉 “Turn this into a professional email / LinkedIn post / blog intro.”

Why it helps:
You’ll move from idea to output in minutes — no more staring at a blank page!